FAQ
How to contact DEPRAG for repair or service? You can contact us through DEPRAG’s official website or contact information. Our customer service team will provide you with detailed repair or service procedures and guidance.
What is the minimum order quantity?
No limits.
DEPRAG products are fully self-produced, and there is no MOQ limit for all equipment and material products.
How much do I need to pay for the deposit?
30%.
Normally, we need 30% in advance.
How long will the order be shipped?
Fastest: 1 Day
Slowest: 2 Weeks
Generally speaking, equipment will be shipped within two weeks.
Material products will be issued on the same day（In stock）.
How to pay?
As your convenience.
T/T, LC, PayPal, Western Union, DEPRAG support all major payment methods.
What is the delivery method?
As your convenience.
Express, air, sea shipping, you can choose according to your own needs.
What technical support does your company have after becoming a distributor?
Technology and service.
After becoming a dealer, the support is divided into two parts: market support and after-sales support.
Market support includes information support for sales tools and demonstration samples, professional lecturers responsible for explaining, and training for product marketing and use.
After-sales support including pre-sales equipment information and training; During sales, visit dealers, training and engineers; After-sales maintenance, equipment information and product quality assurance, etc.
What about after-sales problems?
Professional technical support team and product warranty period.
The company is equipped with a professional technical team to provide technical support, if you find a problem, please contact the technical engineer at the first time, he will solve the problem for you 24 hours online, if the online solution can not solve the problem, you can also provide on-site inspection services, offline product problems to solve.
Secondly, all products have a certain period of warranty period, please feel free to use.